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Hedengren Security business review

         "Domestic sales saw a delightful increase, particularly in the area of fire and emergency lighting systems. The sale
          of renewed Neptolux products increased by as much as 16%, and we clearly won the market leader's position in
                                                                          Finland."

         In 2019, Hedengren Security's turnover increased                    artificial intelligence, crime prevention as well as    growth also brought challenges with it, particularly
         by approximately 7.5%, that is, approximately 1.8                   the requirements for being able to succeed.             in terms of local warehousing and purchasing oper-
         million, which is a good outcome. We were slight-                   The turnover of our service units increased by          ations. Thanks to the efforts of the team responsible
         ly behind our turnover target, but we exceeded our                  about 16%, and the result was particularly good.        for the order and delivery process, we were able to
         performance target by far. Our Norwegian unit was                   It was a busy year, and the backlog of orders saw       get things under control and the processes orga-
         responsible for the most part of our international                  a commendable increase. We strengthened our             nized. It is good to continue from here, on our path
         growth. Hochiki experienced challenges in sales,                    fire-related organization and introduced a region-      for growth in 2020.
         and the development in sales did not meet our ex-                   al division with authorized regional managers who       Hedengren Estonia's security business was challeng-
         pectations. We needed to prepare ourselves for the                  coordinate the installation and project work in         ing. The local price competition was tough, and con-
         potential effects of Brexit by increasing the reserve               their own region. We launched supervisor training       sidering the circumstances, we did well. A larger and
         stocks of our fire-related products. In marketing,                  at the unit, and it will continue in 2020 as well. Our  tougher challenge was the Hedsam access control
         we made our biggest investment in the renewed                       larger contracts consisted of Finavia's camera sur-     project for Maakri office buildings.
         website as well as a new online sales platform. For                 veillance projects and shopping center Mega-Hertsi      On the product side, we launched new Neptolux
         the first time, our online sales exceeded one million               which opened its doors in March 2020.                   emergency lights, and their production has now
         euro.                                                               During the year, we were faced with challenges in       moved to Laukamo Oy in Finland. The 'Made in Fin-
                                                                             Sweden with the new Gothenburg office. The invest-      land' key flag was granted to Neptolux products at
         Domestic sales saw a delightful increase, particu-                  ment did not bring the expected success, which af-      the end of the year. A global shortage of components
         larly in the area of fire and safety lighting systems.              fected the development of the turnover that did not     continues, and the delivery time for some compo-
         The sale of renewed Neptolux products increased                     meet our expectations. We succeeded in increasing       nents can be as long as over 12 months.
         by as much as 16%, and we clearly won the market                    our market share in fire-related operations. At the     During 2020, we will bring X-ray products on the mar-
         leader's position in Finland.                                       end of the year, we commissioned a market survey        ket as our new product group. We have signed a con-
                                                                             on Sweden's burglar alarm and access control mar-       tract with the world's largest supplier Nuctech, and
         In 2019, we decided not to participate in the Finn-                 ket, with a view to increasing the product range on     we will launch the products during 2020. The con-
         Sec trade fair, and instead we organized our own                    the Swedish market.                                     tract concerns both product sales as well as product
         customer event called Security Day that took place                                                                          servicing and maintenance.
         in Långvik. Around 120 security professionals par-                  The turnover in Norway exceeded the budget, and
         ticipated in the event where they got an overview                   the increase was an astounding 30%! The rapid           Willy Grönqvist Turnover by area
         of Security's latest solutions. At the event, visiting
         experts gave presentations on the possibilities of                              Operating profit

                      Turnover

                                              €1000                                              €1000

35 000                                                                       2 500                                                    46%                   21%
30 000                                                                       2 000
25 000                                                                       1 500                                                   Security Finland       Norway
20 000                                                                       1 000
15 000                                                                                                                               4%       18%           11%
10 000                                                                         500
                                                                                  0                                                  Estonia  Installation  Sweden
 5 000                                                                                                                                        and services
      0                                                                       -500

         2014                           2015  2016  2017  2018  2019 BU2020          2014  2015  2016  2017  2018  2019 BU2020

6 OY HEDENGREN AB I ANNUAL REVIEW 2019
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