Page 10 - Stockholm-Exergi-2021-in-brief
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Stockholm Exergi treats waste and recycles energy.
District heating is part of the circular economy and helps
us to use the Earth’s resources efficiently. This is appreciated
by our tens of thousands of customers who have many
different needs, but who share the view that district heating
should be easy, affordable and sustainable to use.
Our customers have complex needs and den’s largest property companies, Vasakronan
they have high expectations of us. They like and Akademiska Hus.
low-maintenance systems. Many customers
also have high demands in terms of environ- It is vital that we help our customers keep cool
mental performance and environmental re- and stay warm, because they need holistic solu-
porting, for example to be able to certify their tions that work.
properties or achieve sustainability goals. At
Stockholm Exergi, we meet these requirements Customers increasingly
at the same time as we develop our customer satisfied
offering through increased digitalisation.
Digital solutions, such as our heating optimisa- Stockholm Exergi’s positive trend in its Customer
tion service, help customers to optimise their Satisfaction Index (CSI) continued in 2021 with
energy consumption. For new-builds, and where its best results to date. Concerted efforts over
district heating is available, district heating is many years delivered strong results in 2020 and
chosen as the main heating solution for the again in 2021.
vast majority of properties for which we include
district heating in our quotes. Developers, who The biggest improvement in Stockholm Exergi’s
often have the final say on building projects, CSI was registered among Stockholm Exergi’s
choose district heating because they know it single-family homes, which increased by more
is easy to install and is hassle- free. Their ex- than two points to 72.9. This made single-family
perience of district heating is exactly what we home customers the segment with the highest
want it to be. In 2021, we signed agreements for CSI, closely followed by tenant-owner associ-
53GWh of new district heating deliveries and ations with 72.4, while corporate customers
9GWh of new district cooling deliveries. were at 72.0. Stockholm Exergi’s total CSI value
amounted to 72.4. This compares favourably
Stockholm Exergi has one of the largest district with other companies in the heating sector and
cooling networks in the world where cooling companies in other industries.
effect is produced primarily from cold sea water
and waste cooling from heat pumps. It is mainly 72,4
commercial property owners who need district
cooling. In total, we have about 450 customers CUSTOMER SATISFACTION INDEX
who purchase cooling, including two of Swe-
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